Privacy Policy

1. Information We Collect

Personal Information:

During sign-up, we collect your email, first name, age, and country.

We ask why you're signing up to provide more personalized support. Due to the sensitive nature of these responses, we store them securely in an encrypted format.

Usage Data:

We automatically collect standard usage data, including but not limited to:

• Login dates and times.
• Metadata from sessions and chat interactions with Rae (e.g., number of messages per conversastion, whether a session was completed or not).
• Interaction frequency and duration of conversations.

2. How We Use Your Data

We use your personal and usage data to:

• Provide and enhance personalized therapeutic conversations.
• Track your progress and provide personalized insights.
• Analyze general app usage trends to improve our services.
• Send relevant marketing communications, from which you may opt out.

3. Data Sharing with Third Parties

We may share limited user data with third-party service providers strictly to support Rae's operations. These providers include:

• Supabase: For database and user authentication.
• Vercel: To host our platform infrastructure.
• PostHog: To analyze user behavior and product interactions (usage data tied to email).
• Klaviyo: For email communications and user activity tracking.

Please note that these third parties have their own privacy policies, and Rae is not responsible for their handling of your information.

4. Data Retention

By default, historical usage data is retained indefinitely to enhance service continuity. You may request deletion of your historical usage data by sending a formal request to help@rae.chat.

5. User Rights & Control

You can easily delete your account and all associated data within the app. For exporting or deleting historical data, please email us at help@rae.chat.

6. Age Restrictions

Rae is not intended for and does not allow sign-ups by individuals under the age of 13.

7. Security

Your sensitive information, including reasons for signing up, conversation content, conversation names, memories created by Rae, and insights provided, is stored securely and encrypted.

8. Legal Compliance

Rae serves solely as a supportive mental wellness companion and is not a medical service or therapy provider. Rae is not currently certified under HIPAA or other specific privacy frameworks (e.g., GDPR).

9. Communications

We may send marketing emails or emails based on user interactions (e.g., reminders for incomplete sessions). You can easily unsubscribe from these communications anytime via the unsubscribe link provided in each email.

10. Updates to Privacy Policy

We may periodically update this Privacy Policy. Significant changes will be communicated via email or prominently within Rae.

11. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us at help@rae.chat.